Privacy Policy

Effective November 2, 2026

Who we are

The Firewood Guys is a family-owned firewood delivery business in Baton Rouge, Louisiana, run by Joseph & Mary DuPont. Questions about this policy: call or text (225) 454-4451 or email contact@thefirewoodguys.net.

Information we collect

Your name, delivery address, phone number and email address.
Your order details, delivery day and time, drop-off notes, and how you chose to pay.
Messages you send us by text, email, Facebook, our contact form, or our website chat.
On delivery day, our driver's location so you can track your delivery, and a photo of the delivered wood.

Card payments are processed by Square. We never see or store your card number. Cash, check, Venmo, Cash App and Zelle payments are collected on delivery.

How we use it

To take and deliver your order, schedule deliveries, send order and delivery updates by text and email, answer your questions, and improve our service.

Text messaging (SMS)

If you opt in, we send text messages about your order: confirmations, delivery scheduling, when your driver is on the way, and delivery-complete notices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell or share your mobile number or SMS consent with third parties or affiliates for marketing purposes. Text messaging opt-in data and consent are never shared with any third party.

See our SMS Terms for details.

AI assistant

Our website chat, texts and some emails are answered by Savy, our AI assistant. Messages you send her are processed by our AI provider to write a reply and are not used to sell you anything. Joseph and Mary can read and take over any conversation.

Who we share it with

Only service providers that help us run the business — payment processing, text and email delivery, maps, website hosting and our AI assistant — and only as needed to provide our service. We do not sell personal information.

Cookies

Our site uses your browser's storage to remember your cart. We may use basic analytics to understand how the site is used.